Privacy Policy

Elite Spot Cleaning ("Elite Spot Cleaning," "we," "us," or "our") provides residential and commercial cleaning, yard work, junk removal, pool, and auto detailing services in Yuma, AZ and surrounding areas. This Privacy Policy explains what information we collect through our website (elitespotcleaning.com) and our quoting, scheduling, and communications platforms, how we use it, and the choices you have — including for text message (SMS) communications.

By using our website or providing us your information, you agree to the terms of this policy. If you do not agree, please do not use our site or provide us your information.

Information We Collect

We collect information you provide directly to us, including:

• Contact and quote requests: name, phone number, email address, service address, and details about the service you're requesting (submitted through our contact form, quote form, or by phone/text).
• Service photos: photos of the property or job site you or our crew submit to support a quote, job documentation, or before/after records.
• Payment information: when you pay for a service, payment is processed securely by our payment processor (Stripe). We do not store full credit card numbers on our own systems.
• Communications: records of calls, texts, and emails you exchange with us, including scheduling confirmations, quotes, and customer service messages.
• Website usage data: standard technical information such as browser type, device type, and pages visited, collected automatically when you use our site.

Text Messaging (SMS) Program

If you provide your mobile phone number to Elite Spot Cleaning — through our website, a quote request, or by opting in via a form or reply text — you may receive text messages from us related to:

• Quote and estimate follow-ups
• Appointment confirmations, reminders, and scheduling updates
• Customer service and job-related communications

Consent: We only send text messages to numbers that have opted in, such as by submitting a quote/contact form with a phone number, replying "YES" to an opt-in request, or otherwise requesting text communication from us.

Message frequency varies based on your interactions with us (for example, an active quote or upcoming appointment). Message and data rates may apply.

Opt-out: You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance, or contact us directly at support@elitespotcleaning.com or (928) 304-3706.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except with our SMS delivery provider solely as needed to deliver the messages you've opted in to receive.

How We Use Your Information

We use the information we collect to:

• Provide quotes, schedule appointments, and deliver the cleaning and related services you request
• Communicate with you by phone, text, or email about your service, quote, or account
• Process payments
• Improve our website, services, and customer experience
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We share information only with service providers who help us operate our business, including:

• Payment processing: Stripe, to securely process payments
• Messaging and voice delivery: SignalWire, to deliver SMS and voice communications you've opted in to receive
• Scheduling and business operations: Google Workspace tools used internally to manage bookings and customer records

These providers are only permitted to use your information as needed to perform services on our behalf. We may also disclose information if required by law or to protect the rights, property, or safety of Elite Spot Cleaning, our customers, or others.

Cookies and Tracking Technologies

Our website uses Google Fonts to display custom typography; loading these fonts may involve a connection to Google's servers. Some of our advertising landing pages use the Meta (Facebook) Pixel to measure ad performance and understand how visitors interact with our ads. You can control cookies through your browser settings, though some site features may not function properly if cookies are disabled.

Data Retention

We retain your information for as long as needed to provide our services, maintain business records, and comply with legal and tax obligations, after which it is deleted or de-identified.

Your Choices

• Text messages: reply STOP to any text to opt out, or contact us directly.
• Email: you may unsubscribe from marketing emails using the link provided, or by contacting us.
• Access or deletion: you may request access to, correction of, or deletion of your personal information by emailing support@elitespotcleaning.com.

Children's Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Data Security

We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Email: support@elitespotcleaning.com
• Phone/Text: (928) 304-3706
• Elite Spot Cleaning, Yuma, AZ